Applies to all CadMech CNC, robotics & industrial training equipment
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CAD-Mech Engineering Pvt. Ltd. supplies quotations for machinery and equipment; production and delivery follow on acceptance of the corresponding Purchase Order. No general return or refund is offered for change of mind, or for reasons unrelated to a manufacturing or delivery defect, once production has begun. If a manufacturing defect is identified, it is corrected by CADMECH at no cost within the warranty period, with preventive and corrective action taken until the customer is satisfied.
1 Scope
CAD-Mech Engineering Pvt. Ltd. manufactures CNC, robotics, and industrial training equipment to order. Given the custom-built and specialized nature of these products, we do not accept returns for change of mind, or for reasons unrelated to a manufacturing or delivery defect, once production has begun.
2 Defective or Damaged Items
If a product arrives defective, damaged in transit, or does not match the confirmed specification:
- Report it to us within 8 days of delivery at mktg@cadmech.co.in or +91 97637 19540, with photos/videos of the issue.
- We will inspect the reported defect (remotely, or via a service visit where required).
- We will repair, replace the defective part/unit, or issue a refund for the affected item — at our discretion — within 30 business days of confirming the defect.
3 Not Covered
Damage arising from misuse, unauthorized modification, normal wear and tear, or issues arising after the applicable warranty period (12 months from installation — see product documentation) is not covered under this policy.
4 Installation & Training Support
Included with a purchase: on-site installation, operator training, and post-installation service visits.
- Free of cost during the warranty period.
- After the warranty period: a physical service visit is chargeable; online support remains free of cost for subsequent years.
